Privacy Policy

Introduction

Neda Bakhtiyari ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and mailing address
• Property Preferences: Property search criteria, saved listings, and search history
• Communication Data: Messages, inquiries, and feedback you send us
• Technical Data: IP address, browser type, device information, and usage data

How We Use Your Information

We use the information we collect to:

• Provide real estate services and respond to your inquiries
• Send you property listings that match your search criteria
• Communicate with you about properties, market updates, and our services
• Improve our website and services
• Comply with legal obligations and industry regulations
• Maintain activity logs as required by MLS board regulations (PropTx/TREB)

MLS Data and Compliance

Property listings displayed on this website are provided by the Toronto Regional Real Estate Board (TREB) and other MLS systems through PropTx. We comply with all MLS regulations, including:

• Maintaining activity logs of all property searches and views for audit purposes
• Respecting seller opt-out preferences for address and listing display
• Displaying listing brokerage information on all property listings
• Limiting search results to comply with MLS regulations

Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., email providers, CRM systems)
• Real Estate Professionals: Listing agents and lenders who may assist with your property inquiry
• Legal Authorities: When required by law or to protect our rights
• MLS Boards: Activity logs as required by PropTx/TREB for compliance audits

We do not sell your personal information to third parties.

Marketing Communications

By registering on our website, you agree to receive:

• Email updates about new property listings matching your criteria
• Newsletters with market insights and real estate tips
• Phone calls and text messages about properties and your inquiries

You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email or by contacting us directly. To opt out of text messages, reply STOP to any message.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Activity logs are maintained for at least 180 days as required by MLS regulations.

Your Privacy Rights

You have the right to:

• Access and receive a copy of your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications
• Withdraw consent at any time

To exercise these rights, please contact us using the information below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, analyze site traffic, and improve functionality. You can control cookies through your browser settings.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last Updated" date.